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Return Goods Policy

All returns must be accompanied by a Returned Goods Authorization number, available by calling our Customer Service Department.

Call Customer Service to obtain a Returned Goods Authorization number.

  • Hudson returns, call (800) 399-1039
  • KMedic and Pilling returns, call (800) 523-6507
  • Rusch returns, call (800) 514-7234
  • SaphLITE, RadLITE, OPCAB, Deknatel, and Pleur-evac returns call (800) 367-7874
  • Weck returns, call (800) 234-9325

The following information is needed to request authorization:

  • Reason for return
  • Date of purchase
  • Invoice or PO number
  • Product number and size
  • Quantity to return

All authorized returns must be made within sixty (60) days of the invoice date and accompanied by the appropriate purchase order number and Returned Goods Authorization number. SaphLITE, RadLITE and OPCAB returns must be made within thirty (30) days of the invoice date and Rusch returns must be made within ninety (90) days of the invoice date.

Returned Hudson RCI and Sheridan products must be shipped prepaid to:

Teleflex Medical
ATTN: Returned Goods
920 Westport Parkway
Fort Worth, TX 76177

Returned Pilling products must be shipped prepaid to:

Pilling Surgical
ATTN: Returned Goods
2917 Weck Drive
RTP, NC  27709

Returned SaphLITE, RadLITE, OPCAB, Pleur-evac, KMedic, and Deknatel products must be shipped prepaid to:

Teleflex Medical
ATTN: Returned Goods
1805-A TW Alexander
Durham, NC 27709

Returned Weck and Rusch products must be shipped prepaid to:

Teleflex Medical
ATTN: Returned Goods
1805-A TW Alexander Drive
Research Triangle Park, NC 27709


Allowable schedule for authorized return

  • Products processed in error by Teleflex Medical will be credited in full
  • Defective product will be credited in full
  • Unless defective or shipped in error, any return accepted is subject to up to a 30% restocking fee (minimum charge of $10.00)
  • All returned items are subject to Teleflex Medical’s inspection and acceptance
  • Product must be shipped prepaid

Non-returnable, other than for a manufacturing defect

  • Sterile products
  • Products discontinued by Teleflex Medical
  • Engraved instruments or instruments etched or labeled by hospital
  • Products damaged beyond repair or refurbishment or not in saleable condition
  • Instruments returned more than sixty days after invoice date; thirty days for SaphLITE, RadLITE and OPCAB returns
  • Implants (K-Wires, Steinmann Pins, Cerclage Wire)
  • Custom, special or modified items
  • Rubber goods
  • Disposable products

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