ERP Project Frequently Asked Questions
Have a question about our ERP Project that's not answered here? Please e-mail us at askteleflexmedical@teleflexmedical.com.

Product Availability
What impact will the ERP implementation have on my ability to receive product?
Will you ship from the same location?
Will part numbers change?

Invoicing
Will my invoice change?
Do I send payment to the same place?
Will I have standardized terms in my contracts? If so, what will they be?
Who do I make my purchase order (PO) out to?

Customer Number
Will Teleflex Medical assign a new customer number to each customer when it implements its new ERP system?
When do I have to switch to my new customer number for ordering?
Is there a grace period where I can still use my old numbers?

Customer Service
Whom can I call with questions?
Will I be able to check the status of my existing orders prior to when the new system goes live?
Will all my current blanket orders and backorders be transferred to the new ERP system?

General
Does this change affect all of Teleflex Medical?
Will the acquisition of Arrow International change anything about the ERP implementation?

Product Availability
What impact will the ERP implementation have on my ability to receive product?
We anticipate some changes to customer purchases as systems come up to speed. However, we have planned for these changes, so we expect only minimal disruptions only during the initial start-up period.  back to top

Will you ship from the same location?
Yes.  back to top

Will part numbers change?
Limited part numbers will change due to duplication across systems. Any such change will be communicated to you.   back to top

Invoicing
Will my invoice change?
Yes. “Teleflex Medical” will now be the name indicated on invoices. The individual brand names will not be in the heading of the invoice but will be referenced in each line item on the invoice.  back to top

Do I send payment to the same place?
Yes, for the time being. There will be a new “lock box“ created for Teleflex Medical to accept payments. However, the old lock boxes where you currently send payment will be kept open for a set amount of time to facilitate the transition to the new system.  back to top

Will I have standardized terms in my contracts? If so, what will they be?
Based upon company policy, and unless specifically told otherwise by an authorized Teleflex Medical representative, standard terms will be net 30 days.  back to top

Who do I make my purchase order (PO) out to?
P.O.s should be made out to Teleflex Medical Incorporated after October 1. However, the system will recognize POs by branded names for a designated period after cutover to the new system.  back to top

Customer Number
Will Teleflex Medical assign a new customer number to each customer when it implements its new ERP system?
Yes, we will assign a new customer number to each customer. This new customer number will be used to place orders for all of our brands that are going live in phase 1 (Fall 2007) and will be communicated to you as soon as it becomes effective. Until then, please continue to order products from us as you have in the past. Once all phases of implementation are completed, you will have one customer number across all facilities.  back to top

When do I have to switch to my new customer number for ordering?
Not immediately. New account numbers will be assigned and activated in an ongoing time period after our new system goes live. However, old account numbers will be cross-referenced and will be maintained for a period after the start-up of the new system.  back to top

Is there a grace period where I can still use my old numbers?
Yes. The system will cross-reference the old numbers to the new ones fro a designated period after the system goes live. The length of this period is yet to be determined.  back to top

Customer Service
Whom can I call with my questions?
Our Customer Service Department will be able to assist with answers to most questions and will be able to seek answers for questions that they do not know immediately. In that case, they will email or fax answers to you.

Or, feel free to email questions to us at askteleflexmedical@teleflexmedical.com for surgical and medical products or askteleflexmedicaloem@teleflexmedical.com for OEM customers.  back to top

Will I be able to check the status of my existing orders prior to when the new system goes live?
Yes. All of our legacy systems will be available before the new system goes live.  back to top

Will all my current blanket orders and backorders be transferred to the new ERP system?
Yes. All open orders will be transferred to the new system when it goes live.  back to top

General
Does this change affect all of Teleflex Medical?
The system is being implemented now for our North America facilities, with the exception of most original equipment manufacturer (OEM) sites in the U.S. We will introduce the system to the other Teleflex Medical locations over the course of 2008. For OEM, Mansfield will go live on in fall of 2007. Our Jaffrey, Plymouth and Kenosha facilities will go live in 2008.  back to top

Will the acquisition of Arrow International change anything about the ERP implementation?
No, the implementation is proceeding as planned.  back to top